1. Introduction
Eco Tire Solutions LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ecotiresolution.com, use our services, or communicate with us via phone, email, text message (SMS), or other channels.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, business name, mailing address, and other contact details you provide when requesting a quote, scheduling a pickup, or contacting us.
- Service Information: Tire types, quantities, pickup locations, and other details related to the services you request.
- SMS/Text Message Data: If you opt in to receive text messages from us, we collect your mobile phone number and your consent to receive SMS communications.
- Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytics data collected through cookies and Google Analytics (GA4).
- Payment Information: Payment details provided when paying for services (processed securely; we do not store full credit card numbers).
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our tire recycling and disposal services
- Respond to your inquiries, quote requests, and service requests
- Schedule and confirm tire pickups
- Send you service-related communications, including appointment confirmations, pickup reminders, and follow-ups
- Send you SMS/text messages if you have opted in to our messaging program
- Process payments and send invoices/receipts
- Comply with legal obligations, including SC DHEC and GA EPD reporting
- Improve our website and marketing efforts
4. SMS/Text Messaging Privacy
If you provide your phone number and opt in to receive text messages from Eco Tire Solutions LLC, the following applies:
- ✅We will only send you SMS messages related to the services you have requested or inquired about (e.g., pickup confirmations, scheduling updates, service reminders).
- ✅We do not share or sell your SMS consent data or phone number with third parties for marketing purposes.
- ✅Message frequency varies based on your service interactions. Message and data rates may apply.
- ✅You can opt out of SMS messages at any time by texting STOP to our number. You will receive a confirmation message and will no longer receive SMS messages from us.
- ✅For help with our SMS program, text HELP to our number or contact us at [email protected] or 843-376-1948.
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website, processing payments, or delivering services. These providers are contractually obligated to protect your information.
- Legal Compliance: When required by law, regulation, or legal process (e.g., SC DHEC or GA EPD reporting requirements, court orders, subpoenas).
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
6. Cookies & Tracking
Our website uses cookies and Google Analytics (GA4) to collect anonymous usage data. This helps us understand how visitors use our site and improve the user experience. You can control cookie settings through your browser preferences.
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations (including SC DHEC manifest retention requirements of at least 3 years), resolve disputes, and enforce our agreements.
9. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of SMS messages at any time by texting STOP
- Opt out of marketing emails by using the unsubscribe link
To exercise any of these rights, contact us at [email protected] or call 843-376-1948.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Eco Tire Solutions LLC